The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
I package all items in beautiful boxes with ribbons keeping in mind that the item purchased may be a gift. Unless you wish to wrap with specific paper yourself, you can present the item in the original packaging as I also make sure there are no price tags on the item itself.
You should never use liquid silver cleaner. LIQUID silver cleaner is very harsh and can harm the metal over time as well as remove any patinas that were put on the piece intentionally. Body oils, hairspray, perfume, makeup...just to name a few...can cause Sterling to tarnish so use mild soap and water to clean the piece after wearing. Everyone's body chemistry is different and some people can wear sterling for years without tarnishing it. I personally have high acid content so I can tarnish a chain around my neck in one day. The best way to remove tarnish is with a Moonshine Jewelry Polishing Cloth. I will be offering these for sale in the future.